Monday, 12 December 2016

Week 49 – Inspirational Refugee Footballer, Reward v Reports & Performance Bands

At my coaching session on the Monday under the backdrop of Wembley Stadiums iconic arc we put together games for the boys. Some registered academy players and some trial players. I happened to be on the phone to a well-known coach as I struggled to get all my equipment and balls from my car to the pitch. He said I’ll let you go but I suddenly thought, no wait actually because something has occurred to me. I had recently hurt my back yet I had counted 15+ lads had walked past me and not offered to help. I have a bag of balls, a kit bag an equipment bag as I shuffled around consciously not asking to see if anyone offered. Within yards of the pitch one lad finally offered to give me hope that some decency and manners existed still. That was followed up by a lad showing me the ultimate disrespect kissing his lips at me when asked to play in a position he didn’t like. I offered him another option which was standing on the side of the pitch and he decided to opt for the first option and play where I asked him. I later explained to him the importance of trying different positions, examples of professionals playing now where we had done the same in their development years.
Another new lad had arrived late and we got him on the pitch. Just as I was in a bit of a gaze despairing in my mind and frustrated at the attitude of some of the boys that we are here trying to help, maybe they think they have cracked the code. As I quietly & thoughtfully carried on watching I was quickly diverted. The new lad was running and trying like I haven’t seen in a long time from any player. He tactically wasn’t great and you could see he was ‘raw’. Immediately I can see that he hadn’t been in any academy structure which sometimes I like. When he got the ball his first touch was excellent and positive. He drove at players, could beat them 1v1 and had a great shot but also awareness to pick out opposition. Every time his team lost it, he ran and closed down like it was the last 5 minutes of an FA cup final he was losing. I got him on the side for a chat as I had not really spoke to him. After introductions…

Me “hey, great start, well done”
Player “Thank you” (hes looking at me smiling)
Me “So, could you tell me, where have you been playing”?
Player “I play for *** ******” (of course need to protect his identity)
Me “So, how long have you played for them”
Player “have played for them for 3 months”
Me “Oh cool, so where did you play before that?”
Player “I just came to the country a year ago”
Me “that’s ok, so you played where you lived before”?
Player “No, I didn’t, I never played football”

So, what happened next took my breath away. It turns out this child is an orphan refugee. He has foster parents in London and was rescued from a war torn country. His parents killed in the process. He had never played in an organised football match until September this year and at best practiced skills in the street on his own. Hes 13. We’ve all seen the refugee crises on the TV and most have seen and heard the resentment towards people that come here perhaps unjustified. However, for me this was the first time I had met a real victim. A poor child on his own in a foreign country. I have children and it quickly hit home how lucky we are. I put him on the pitch and what he displayed the first time only got better. It was like watching one of those X Factor episodes of a child lighting up the stage that followed a heart-breaking story. Except this was no stage and no audience. However he still left me thrilled and excited. I of course had to remain professional but inside it felt both heart-breaking and heart-warming. If this child gets signed and continues on what he showed, he will be an unbelievable story. I feel like if he does then every cold wet night evening of ups and downs will have been worth it, just for that. I think I might need to wear sunglasses next week if he performs like that again.

Reward v Reports
Delivering Fiitball this week in schools got me thinking about player reports in academy football. We really want players to learn movement off the ball and forward runs. In Fiitball we have scoring end zones and when the first child did it I really exaggerated the reward. I stopped it, everyone clapped. I reminded everyone how that indicates great tactical ability. Guess what, within 5 minutes of restarting 6 further children ran into the end zone seeking out a similar “well done”. I then thought about player reports and what if I did that as a trial. As an alternative method just write that learning objective down on the child’s report. Then see how translate that into a game. To me, most children have a natural competitive instinct that can be exploited as a coach to be able to provoke that leaning point. Just by a tweak of the rules and game targets can help you get the learning target out instead of putting it down on paper as a ‘negative’ that many children can take badly even putting them off the sport. I’m not a fan of endless pointless reports and I believe it creates lazy coaching.

Performance Bands

I heard something outrageous this week. A professional club development centre putting bronze, silver and gold bands on the children. This is ten year olds. Maybe they do it with younger ones as well. But what is your view on this? Am I alone in thinking of so many reasons of why this is bad and I don’t know how it helps development at any level of football. Reality is, some players are better than others. In the end, at professional clubs, some get contracts, some don’t and get released. In development years I see no benefit whatsoever of there being a public display of your ‘opinion’ of who is doing better and who is struggling. It will create an environment straight away that could create bullying behind your back. It’s embarrassing for the child and you could completely demotivate that child and put them off football. Also, how does it help the ‘gold’ players? They think they’ve cracked it, get over confident and now start to coast along. The reality behind the scenes inside professional clubs is that they indeed will have typically three groups. Those struggling, the ones in the middle and the ones flying at the top. Ultimately if players don’t improve or development strategies tried have failed they will get released. Recruitment teams then replenish those players. But discussions need to be private with the player and parents and include expected areas of improvement. To put bands on them to me is awful. If it was my club I would tell the coaches I’m going to do the same with them. Put them is groups of who we as a club rate as a club and those we don’t. I wonder how that would make them feel? Or let the parents put them into those groups. Sounds outrageous doesn’t it? That’s because it is, if you’re a coach, stand up for what right and challenge that please. Or, help me understand the argument for it. For example, in class the children will sit in groups for maths. Stronger ones will be developed/challenged more. Lower performing groups helped more. Personally, I don’t think this can work in football. Do you?

Tony McCool

Tuesday, 29 November 2016

Tackle the Culprit

It goes without saying that I like 99% of others have found the recent revelations around Barry Bennell the football coach and scout  completely sickening, to think this could happen in the industry we work in is so appalling and shocking. It has sparked all sorts of emotions in me after watching the original dispatches video on youtube which left me speechless and shocked. I had never seen it before. Why was this brushed under the carpet?
When I reflect on this it leaves me with the conclusion I have have had before. There is no doubt in my mind that people like this (men and women) that have sexual tendencies toward children and act out their sick fantasies are not dealt with strongly enough. The consequences resulting from the actions of these people when they follow through their urges cuts so deep and affects so many people around the victim to extents that somehow don't get considered enough or people and authorities don't realise.
If a person serves time as in the case of Barry Bennell. 9 years for 25 convictions does he come out cured? If somebody goes to jail for their actions of crime it is meant as a punishment. It might make the criminal think twice about a further assault or a thief think twice about stealing. But can sexual urges and instinct be controlled with the same mindset? As adults who are attracted to other adults can we relate to that? Imagine being single but being told it is against the law to look at or approach another adult that you are attracted to? I think that would be virtually impossible to prevent and I consider it impossible to prevent in proven paedophile’s whether they have been to jail or not. To me, if you are a threat to a child you should not be walking the streets with protected identities. It’s the children that should be protected first. Jail for a man like this should have been whole life, or 9 years and chemical castration (if that works). That then complete with constant monitoring and complete isolation from the public. Is that extreme? What about his human right’s? He didn't kill anyone? Well, I will explain further my ‘extreme view’ if that's how you see it.

He's convicted of 25 crimes against 6 boys. But how many others are there? Andy Woodward, Steve Walters, Paul Stewart, David White, Chris Unsworth, Jason Dunford and Ian Ackley have spoken up about him and potential other coaches. But, in the case of Barry Bennell it would be naive to consider we have seen and heard all the cases. This is made very clear in the heart breaking interview on Victoria Live.  A lot of people are too embarrassed to come forward, so it must be more. But the original 6 for which he was charged, that's 6 lives affected. What if any of them ended up like my family?
We had a very difficult life of unexplained events. It didn't include sexual assault but it certainly was a very difficult time which my siblings and I endured. The end result was both our parents dyeing very young. 48 & 49. Without going into detail the whole episode resulted in elements of huge dysfunctional nature. Lets just say that we have seen problems including alcohol, drugs, depression, break ups, detachment, violence, emotional issues, anger and suicide attempts to name but a few. This progressed consequently through two further generations. Only years later most have found peace and normality stabilising their day to day lives. But these were all victims. A knock on affect that spirals out of control. Mixed in to this we had a mother who the kindest most giving charitable person I’ve ever known. But something also wasn't right. Things we overheard. My father suspected something. I even remember a ritual burning of evidence in the back garden. Maybe in that era that was supposed to be the method for getting over something that was torturing you. To me, none of it made sense, apart from a hunch. Working on that ‘hunch’ I did some homework. I asked a lot of questions from people still around. 15 years since my mother locked herself away and destroyed herself, I only recently had it confirmed. My mother had been a victim in a paedophile ring growing up in the Devon area. This is what left her so disturbed and something she never got over. Something that was covered up/ignored by her own friends and family. Im not suggesting they supported it. I actually know one member that was desperate to expose it and was trying to save her. But the rest turned a blind eye. Chose to pretend it didn’t happen despite her despair. In an era where saying “underpants” was deemed rude it seems the embarrassment of this would be too much to bear. Maybe they feel guilt, and a sense of blame for allowing certain situations to happen or allowing people into their lives. Better just to move on rather than face the outrage? Also, the perpetrators are so convincing as they control the extended family, maybe there is doubt? Who would believe us anyway? All this bears a striking resemblance to Barry Bennell. I have names, places, events but it looks like all the people involved are likely now dead. Or maybe they to moved on with protected identities?

 At least I now have the explanation. I take some comfort in that and also feel I owed it to my poor tortured mother to find the truth, some people somewhere must have gasped a huge relief when they heard she fell quiet. She was no longer at risk of exposing them. For the record, if you’re alive and reading this, I haven't finished looking for you…

But it also means I’ve seen first hand the damage over generations of extended family these people inflict indirectly. They should get life for every life they ruined in my family. At the very least my mums. They murdered her and put her through the slowest painful death.
We see now in the excellent BBC drama The Missing the damage and carnage heaped upon a family as a result of the evil monster who kidnapped their daughter. Worse still is the cover up from like minded people or from people keen to not upset the image of in this case the British army. It’s so well written but, of course fictional. Credit to the writers. But this is something we have seen in other major organisations like the Catholic Church, the BBC and now, professional football. With what we now know is there anything less taboo than protecting children?

There of course has to be responsibility of the ignorance and lack of action from the organisations. It’s even been suggested that there was more people involved in organised paedophile rings. Frankly, that wouldn’t surprise me, why else would so many ‘accusations’ be dismissed out of hand? As they say, there is no smoke without fire?
It has to be said that the FA had taken great steps in the last decade regarding child protection and I applaud that. That follows the DBS implementation that schools followed post Huntley’s vile crime. But what I want to say is, who committed the crime? We have a tendency to go after everyone else and somehow let the perpetrators off the hook. Is it more PC madness? We can’t afford to offend someone? We have to include them? The strong hand needs to be with those that commit the crime which for me is not enough.

I have been on numerous child welfare/protection/safeguarding courses. It does open your eyes and also makes you think about your own actions and protection. It certainly reminds you to never put yourself in a questionable situation. I would also suggest they show the dispatches video from 1997 presented by Deborah Davies which somehow got little or no coverage and was not followed up sufficiently. Let’s not hide from the truth, this is why we are here. Ultimately that together with DBS checks makes it more difficult for a new Barry Bennell to utilise our game to carry out his or hers sick perversions. However one thing crosses my mind which I think adds weight to my argument of not dealing with perpetrators strongly enough. Ultimately, what has the training course done for those individuals that have those sick thoughts? Do they go, “oh, actually it’s wrong to do that”? So don't be a paedophile. A course isn't going to cure that. However we can’t be complacent and these awareness sessions do indeed serve to help prevent incidents.

Do we turn into hysterical paedophile hunters though? I have been all over the country delivering our new game we created in many schools.  We and our staff are well qualified, well checked, we work within education requirements and of course we work within rules and our own guidelines. But being a new person in a school certainly highlights certain things.
I remember once packing away my goals and equipment in the car park. It happened to be next to the playground. I’m inside the school gates, I’ve got identification on. I’ve coached all morning. Its lunchtime. A few of the children said hello who I had been teaching that morning and two girls stopped by as I was back and forward to the car with equipment. They were asking about the game, who created it, where it is played etc. Of course as I was back and forward loading the car I answered their questions. One of the dinner ladies was looking over. I could feel I was being a watched. A good thing? They are looking after the welfare of the girls. That's cool, not an issues. I would be doing the same if it was my own children. But then the dinner lady came over, not looking at me she said “Come away from that man girls, we don't know who he is”. Well, I was a bit shocked with that. She made me feel awful. I was guilty of being spoken to. Why should I feel like that? You see, that's their fault. The likes of Bennell. In football we've all seen it. Hysteria, a granddad takes a photo of his grandchild playing football and were running over to him making him feel like that also! That can’t be right can it? I think as part of the courses we should be learning how to address this in how we communicate. For example If I have to approach a grandparent in situations like that I always start with an apology and explain things like identifying children that could be under the watch of the authorities and can’t be photographed. Remember, this is just an innocent loving proud granddad, please pay him the courtesy of an explanation and think about how hurtful and suggestive we can be in our protective cautious behavior.

But what is also highlighted in the job I do is the vulnerability of the children. It’s incredible. I meet some children for 40 minutes yet they are trying to hold your hand and cuddle you. There’s an immediate trust, it’s frightening. This is what makes this so much worse. What sort of animal can take advantage of that vulnerability? It certainly highlights why children indeed need many ears and eyes to gauge potential risks to them. But equally, we also need to remind ourselves that 99.9% of adults are genuine caring people.
When I think back to my childhood which was troubled to say the least, I found football. Trouble was, I couldn’t get there, I was picked up, for years, by the most genuine, nicest guy in my life at that time. Plus I've got a surprise. That's it! He picked up several players on a regular basis. Without him I would never have got to football. But we never went to his house or had any inappropriate behavior. He was my hero. An unpaid hero getting lads together to play football. He gave me something to look forward to, an escape. Ironically though, that's what Bennell did. That's what makes that twisted evil man so bad. He's made society’s really nice people, think twice about nice. Think twice about helping people. That makes me so mad. If it wasn't for my football coach, god know’s where I would be today. If anywhere.

We are in a culture that brings more football children’s parents to football so I think these situations are rarer. My own children both played football and they were never left alone with anyone other than our closest friends and family. I think the work of DBS checking, identity checking, workshops and culture changes certainly make it more difficult for a Barry Bennell to operate but it would be extremely naive to expect there to be no-ne out there with his thoughts and tendencies. My answer would be to deal with THEM ‘effectively’ to protect children that will inevitably come into contact with THEM. The system is too soft in its dealings with monsters like this. That man got nine years, but let’s put that in perspective. Nine years for alleged hundreds of rapes on children? He should never have seen daylight. I don’t think that is an ‘extreme view’.

I have seen the Interview on Victoria Live from four of the men. The deep pain in them men etched on their face and images frozen in their eyes. As parents and as, in this case ‘football people’ we owe a huge gratitude to them. What bravery and courage to have shared their gut wrenching stories for the purpose to help prevent this in the future. Big strong men completely broken up. I absolutely concur with them about their parents and extended network being victims of this evil twisted man. The punishment needs to be greater. Studies need to be done to uncover the true extends of carnage these people cause. It’s never just the physical person they attacked that’s the sole victim.

This ‘Man’ Bennell and others like him operated and got away with it because the subject was taboo and they held dreams in their hands. They bullied the victim and manipulated the loved ones around them. I can’t think of any example of a sadder low-life human being. We have got to oust them, lock them up, throw away the key, offer lifetime support to the victims and then move on so we can allow children to still form genuine appropriate relationships with decent adults.


Wednesday, 23 November 2016

Home Office Response to "Purchase Order Fraud"

So we first wrote about this scam August 2016 and detailed it here

A few days later and after extensive work to uncover this we detailed our findings. This is what we found

Since then I wrote to Margot James MP as she is the secretary of state for Small Business. I felt for sure she would pick up on this due to the huge risk to small business. This is what I wrote

I copied in various organisations that have been affected by this and included the University of Bath. They did respond as follows, I protect this genuine staff members email address...

Last week I got a letter from the Home Office. To conclude this appalling episode I have published the letter and added numbered highlights which I would like to comment on...

Point #1
"It is the chief officer of the force who is ultimately responsible"

I was never dealt with by a single force. Or any force for that matter. As detailed I was batted around different forces as none of them wanted to be burdened with it. I spoke with Bedfordshire Police, The Metropolitan Police and Surrey Police. I even spoke to a 'Falcon Team' Supposedly set up to tackle fraud.

Point #2
Action Fraud told me that all they do is record crime and couldn't understand why all the forces had vacated responsibility and kept sending me to them

Point #3
The National Fraud Intelligence Bureau (NFIB) Identify link between seemingly unconnected incidents.
'seemingly'? We had cast iron links.
We found a company in Bristol that had shipped thousands of pounds of medical equipment as victims of same fraud. Delivering to a haulage company in West Midlands
As well as University of Greenwich we found that the same scam was apparent to Aston University, University of Reading, University of Bath and others who who desperately concerned about the lack of response from the authorities.

Point #4
"Where there is enough evidence available and a viable lead, actionable intelligence"
No 'investigating' or intelligence was provided by any authorities. Our own work had uncovered real delivery addresses. This was not a 'cyber crime' of clicking on a link for a credit card number to be swiped. This was REAL goods, being delivered to an address. Is that 'actionable'? We had kept the fraudsters warm to the delivery, believing goods were coming, thinking the police would jump all over it. How mistaken we were. We also even uncovered a further address being used in stourbridge which was a haulage company that had direct communication with the fraudsters to arrange shipping the goods overseas. No one ever took this further. Actionable intelligence?

Point #5
'Intelligence packages are created and sent to the appropriate force' Not one force was interested. They had no idea what this was or how to handle it. We made circa 40 phone calls and got no where. This is simply fancy wording that covers over the harsh reality. No force acted, not due to lack of evidence or intelligence. Simple lack of willing, resource and know how.

Point #6
"I hope this letter has reassured you that the government takes fraud seriously"
This is a complete insult. I can confirm that I do NOT feel reassured. It has sapped my life of work hours, it has tied up capital and made us vulnerable. None of the groups with fancy titles designed to make people think these issues are being tackled have done anything, either proactively or reactivity. I have a folder of evidence to look at and yet we never spoke to an investigating officer. There has never even been a question about what on earth someone would want with this type of equipment? Blood Scanner, Multi-gas detectors, chemical hotplate stirrers...would this type of equipment being stolen not raise any suspicion anywhere?

To rub further salt in the wound, the same people have targeted our company again twice in the last week. How many others have been targeted? How much university staff time has been consumed? How much money and goods have been lost?

Do you think its time to set up a department that actually 'does' something? The FBI appointed a dedicated officer to this crime in the states. What have we done? Set up departments to record numbers, statistics, information on systems that don't even work. Then add them to a PowerPoint and call that crime fighting?
Obtaining money over the counter at a bank or under tunnels is how it was done in the movies 30 years ago. Unfortunately the criminals have moved with the times. Maybe the police and authorities need to do the same?


Sunday, 20 November 2016

Week 46 - Fiitball goes to Wales & Wayne Rooney Tales

I did my session in London for the academy satellite centre. Driving in I recognised one of the families walking from the tube. It was a mum with her son. I made a point of asking her how far she comes to training when i seen her later on. She had a long train journey home from training as well. Its quite clear that many of these people live on or near the bread line, have difficult lives, single parents and it amazes me the lengths, strength and desire of some parents. We foolishly as well presume that they go to these extremes because its them pushing the child. But she said to me, "I just do whatever it takes to make him happy, this is what he want's so I find a way". She never mentioned money. I'm sure he does, but I hope her lad appreciates what his mum puts herself through. 
There was also a lad training that didn't seem right to me. I asked him and he said he felt sick and had been off school. This started another series of questions. Too sick for school but drags himself to training? My club would not want that and I certainly don't. I explained to him that his commitment is commendable, however. I cant think of any child in all the years that succeeded or failed becasue they were sick and missed training as a result. He looked reassured, wrapped up and went home with his parents.

A long day, started on the road to head to Gloucestershire from Bedfordshire to deliver Fiitball in a primary school. The feedback from the teachers was fantastic and more importantly, the pupils who all took part and some asked if we could go back again. We were talking about movement and awareness in team games and netball came up. I asked "can you name me any sports then where you think netball skills would also be useful"?. A little girl put her hand up and replied, "yes, netball". Haha, done me there. I asked for that!
After the school day I went and had dinner with a previous colleague from QPR who now works for Swindon Town before I headed to the ground for my scouting role. They had Eastleigh in the FA Cup. Eastleigh were excellent and had a good game plan executed by some good experienced professionals. I sat with Paul Furlong to watch the game who I also worked with at QPR and we had a good catch up. It still amazes me how big the ego's are on some people in football who have never really achieved anything yet guys like Furz are so nice and humble. 

Managed to get a late upgrade to the Celtic Manor resort which was a fantastic nights sleep before a short drive down to Newport where I was to deliver Fiitball to a whole school years 3-6. One thing that becomes apparent to me doing this all over the country is that there is a difference in the mannerism of the staff and children. Also a difference in resilience. I see lots of children who get upset very quickly, or hurt and rushed off to medical rooms seemingly for no reason. I didn't see that here. The children were bright, enthusiastic, bags of energy, tough and most of all funny! Its great to hear children laughing and allowed to have personality. I didn't once hear "he said, she said". Technically I could clearly see many children passing the ball to each other in the style of rugby. There is no doubt what is popular round here. One child said to me, "You smell like Ronaldo" after a conversation about the smell of the bibs. I don't know how it was intended but I certainly was taking that as compliment.
I had a long drive home to listen to radio and decided on talksport. During that drive and over the next days i heard host after host continuing the Wayne Rooney discussion. I must have heard his name 500 times. For me its a non topic and all those who criticise him as hes a role model etc need to take a look at themselves. Yes Wayne is England's captain and indeed a role model to children. However its parents that are the closest influence on their children and i'm sure 99% can tell similar stories and worse. Hypercritical warning me thinks!
Also in the car I listen to a talksport show topic title. 'Was Paul Scholes all that'? What a fantastic player. World class and now in his retirement do we really need to have such a pointless debate? Comparing him to Gerrrard and Lampard. Why? He was different. All three were great for slightly different reasons. Its typical English, we have to find whats wrong, we have to find fault. Many managers get critised for lack of decency and integrity or horrible management skills. Gareth Southgate is in the frame for the England Managers job, wait for it, hes too nice! When will we ever stop?
Wayne has been one of the most exciting English players ever and lets be straight, England's top scorer! What a great servant to club and country. Over 400 premier league games and 119 England games. Does he not deserve a bit of respect instead of hounding him like hes an evil criminal? He got drunk in a hotel lobby. So what?

Yet another school delivering Fiitball. This time in Oxford. Got a great response from the pupils and teachers again. Its so rewarding to have a group who at one end includes elite academy footballers and at the other many stated special educational needs. So to have a whole class together enjoying sport, boys and girls, all willing participating and getting something from it is very rewarding. I always like to try and leave with success in at least one development topic. I focused on triangle shape around the ball, individuals losing markers and risk v reward passes.
A teacher afterwards and said how impressed she was how I had handled a boy who is a signed academy player. Of course, I have been working with boys like him for many years so I have a way I guess that can challenge him, acknowledge his ability but equally keeping him grounded. 

Myself and Kevin Gallen headed to Watford to do a couple of sessions for a grass roots club under our brand 2touchfootball. On the first group we decided to try something. "What do you want to do in training"? We asked the group of U11's. I will then try to help you within the session that you decide. After a couple of minutes of excitement, they decided. Two things came out. Shooting and Play Matches. We put it to the vote and 'Play Matches' was by far the most popular. Its interesting I feel for us as coaches to remember what it is the children want. We get frustrated when they keep saying "can we play a match now", but its proof that is what they enjoy most. So can we get topics out as a coach inside their choice to play matches? We put a 'cross' on each pitch and played 3x 5 aside matches. as we progressed we put rules and challenges inside the games that allowed us to achieve, ball manipulation, 1v1s, passing and receiving, movement and awareness and combination play. Not bad considering the lads did what they wanted. Playing games.
Saturday afternoon I went to Barnet v Crewe and it looked as though Martin Allen was attempting to keep himself away from the touchline. However, that didn't last long and he was soon down there dragging players into areas he wanted them. It was reported that he didn't need his minor heart surgery. But i'm sure and hope he keeps tabs on it. To this day its still so devastating to know that my own father lost his life at 48 to a heart attack that could have been prevented with a stent in minor surgery. Its a tough job and Martin Allen is a big strong man. Fingers crossed hes now on the mend!
Have a great week doing sports and coaching!

Tony McCool

Week 45 - Arthritis time, EPPP and the EFL Trophy

For many like me, this is the time when I get a stark reminder of all the operations iv'e had on my knee. I'm sure many people can relate to the pain that comes this time of year. Of course its got nothing to do with age! I had been to Northampton Town V Harrow Borough on the Saturday. Great to catch up with Mick Harford there. We spoke about Luton Town and the crop of talent there. Exciting times for Luton I feel. I have to say its really refreshing. Harrow Borough going two goals behind early on of course quickly sealed this games fate. It was cold as well, at half time around me there was a collective groan of pain as all the scouts got up for the half time coffee! 
Doing our weekly training at a school in Hertfordshire where we coach a real diverse range of abilities. Something I really love about this is one of the children's granddads comes along to watch. Iv'e been in grass roots and have experienced some parents and grandparents shouting and sideline coaching. But I think we all need reminding sometimes how special it is that they come and support. We call him the Director of Football! I think we are too quick to dismiss people on over the top policies. Hes a top man!
In the evening I did a session at our level one recruitment satellite training center. I really do buy into the training methods. All geared around sessions that look like real football. Something I think the lads really enjoy more as well. Had a discussion with the local guys there about some of the great English players that have come from the areas around Brent and what attributes they demonstrated which gave them the edge to kick on. Lots of comment about desire and hunger. Funny how that always comes up?
Its ironic, the next day in school football we are having a discussion with the boys and girls about behavior and attitude. I start to think, is desire and and hunger in you? Technical/Tactical development can 100% be coached. What about desire and hunger? I certainly think we can effect enthusiasm with competitive games and sessions.
In the evening I nipped over to Stevenage V Southend to look at players. Was a bit deserted and its no secret that this EFL tournament needs review. I certainly see pros and cons.
Wembley 2009 After JPT Final  
Interesting driving to Reading U23 v Yeovil in the EFL Trophy listening to talksport where the topic was EPPP. I was a bit disappointed to have to go in the game and missing it so I did catch up later. I think the guys spoke very well and have real good arguments for change. We couldn't leave things as they were and the facilities and resource now at the disposal of the big clubs is tremendous. 
I split the key areas in to three that I feel still need to be reviewed. 1. Grassroots to Elite pathway and 2. EPPP environment 3. Elite Development pathway to 1st team.
1. Grassroots to Elite
-  No contracts for any players under 11. Just a free registration. 
- No restrictions on where they play and what sport they participate in. With a 1:200 chance at a club it's a moral crime to deny a child wider sporting memories
- Reduced controlled contact. The children are too tired
- Address the pay to play culture. Talent is lost in schools as they cant afford to travel to academies or even the subs for a grass roots team. Set up FA regional elite centers that are fully funded. Schools can then send unattached selected players for free.
- Change and enforce restrictions on scouting bonus systems. Short term bonus cannot work. If all the incentive is on new players some existing talent could get squeezed out. Also no bonus for early signing of scholars and 1st year pros.
- Clubs should have a sign and release committee. 
- Zero tolerance to recruitment based on ethnic background. If a player meets the target criteria then they are given the opportunity
- Recruit balanced players of ranging attributes. Not one style (Messi)
2. EPPP Environment
- Players are turning up hungry or eating rushed meals, siblings negatively affected, parents risking work issues to meet times. Escalating fuel and travel costs, players falling asleep in class. We need to review the contact hours relevant to age.
- 20-40% loss of education contact hours on a 1:200 chance. That is career changing and morally outrageous. 
- Quality of coaches reduced due to some walking away due to pressures of low income and hours required to record data on computer systems that are unreliable. 
- Endless repetieve player reports on players that few consider in final decisions and sometimes serve to add huge pressure to the players. Huge amounts of subjective information that will have little effect on development and decisions.
- Changing senior academy staff and heads of coaching which affects club philosophies and whole ethos. Academy managers should be on four year contracts. If they don't want a four year contract then it maybe clear they are using the role as a pathway to something else. This is not healthy for a clubs and its young players.
I recently spoke to a '3rd year scholar' at a club who said to me. "Im so bored, its like school" 
3. Elite Development pathway to 1st team.
I have to say, I do feel this is the most challenging for the guys that run our game. They have trialed the EFL Trophy and I dont think anyone really supports the outcome of that. Loaning out players still serves up the best pathway in my mind but the trouble now is that the clubs have trawler fished so much of the talented lads that they have them in stock piles and no where to go. Something that goes back to the youth development phase. Sometimes players are better left where they are to learn their trade, break into the first team. Become a professional then progress back that way. The other problem with the huge numbers in the very sanitised route is that many seem cocooned in the fantasy world in which they have operated and maybe that is why they are left shell shocked and unable to cope with the real world.

In this country we have over 100 full-time professional football clubs. That in its self is a huge unique situation that we can boast about and could surely utilise better? 
Those 100+ pro clubs make up 5 national leagues.What other countries can boast this? One thing is certain to me. A footballers successful pathway is still unproven. Those that get there probably got there because fate took them on the journey that worked for them, not because one way works over an other. Players will always come via non-league, its very reasonable to suggest that its not an error that they were missed by the pro games recruitment, its more likely that's what worked for their development. Had they been in the 'system' it could be that they would have failed, like most do. Equally those within a level 1 academy and make it, well done, clearly they were on the correct pathway for them. Or thirdly being loaned down the ladder to learn the trade. In my mind, all three of these methods work at times and all three fail, at times. But we need all three. It seems however that there is growing disregard for the smaller clubs and perception that only the top eppp level 1 clubs have the formula to produce players. That is enormously incorrect based on fact and 100% dangerous to our games future in my opinion.
This is the best football country in the world, if only we could recognise the features that make it great, embrace them instead of trying to disown them as they are maybe a threat somehow to the Premier League 'Corporation'.
I went to England v Scotland which I was very excited about. Watching Stones up close started another series of questions in my mind. Mainly, is he still then classed as professional development phase? Even though this is a competitive international at Wembley Stadium in front of 90,000 against Scotland? I think there can be no doubt the increased level of technical ability is a huge credit to the culture of his youth upbringing. But is it now a mindset thing to get him to understand that to have a great 1st touch and 1v1 capabilities under pressure which can get you out of trouble, doesn't mean you should constantly do things to put you IN trouble to demonstrate it?
I also have to point out that I was sat near the guy that was drunk out of his mind and videos emerged in the press of his bloodied face and torn shirt. I also read that this was a brawl between Scotland and England. I walked past all the guys and not sure if anyone in Scotland speaks with a cockney accent?
Saturday morning was great. A private coaching clinic with some little guys at a great club in Hertfordshire. It feels great to share some experience although we were quick to tell them how we are always learning also. That's the nature of this coaching thing, we are all in it together. 
My week was rounded off with a visit to MK Dons against Walsall. Good to say hello and I hope they keep scrapping for much needed points. I avoided all the temptation around the ground to go home hungry and have a family meal to wrap my week up...a busy one!

Friday, 2 September 2016

"Purchase Order Fraud"

Lots of paperwork & highlighting later
I've got it, I have finally got to the bottom of the scam where we were attempted to be robbed and has caused us significant hardship. This took a lot of phone calls following the path of these goods and looking for clues. I found other companies that have been duped and for most was very confused about the reasons for the type of goods being targeted for theft. In this event we know it included Blood Pressure Monitors, Multi-gas Detectors, Bladder Scanners and most worryingly chemical Liquid Hotplate Stirrers. All sorts of conclusions were running round in my mind and I woke this morning feeling this has to be escalated.

Looking again through all the complex communication I spotted something. A mistake from the scammers. They fake the time shown on the email to look like the UK. But when they reply to my message, their computer adds a real time and date stamp they cant see. It shows when my email landed in there inbox. It shows them being -8 hours from us. So, indeed they are overseas. A quick look puts them in the region of California USA. But how would they get the goods? Also, what sort of Hospital/University in California would be buying stolen medical equipment?

I jumped onto the best international detective service, Google. Then, in the words of the great Lieutenant Frank Drebin "Bingo". I found multiple articles. They seem to originate in California about a scam the FBI call "Purchase Order Fraud". It looks like it was heavily reported around two years ago and the details are not nearly the same, they are exactly the same. So, it appears the scammers are resident in California where they initially targeted local companies in that region. This grew to the whole of the USA and now they are expanding the operation overseas. reported in October 2014 "A new, highly complex Nigerian scam is currently aimed at retailers in the US, in what FBI calls "purchase order fraud". Various articles indicate that the goods were quickly moved on to Nigeria and this explains why the scammers had attempted to enlist a 'cross docking service' in Stourbridge where they said DHL would arrive with shipping docs. They also describe how the scammers recruited people to assist with moving equipment in what they believed was genuine. It describes the processes used with key detail. It claims this huge scam was investigated by Special Agent Joanne Altenburg.
In another article written by Michael Cooney for Network World it is again claimed that the FBI warned of a Nigerian based criminal group using fake email addresses to defraud retailers. As of Oct 2014 they reported 85 companies and universities across America were used to perpetrate the scheme with $5 million lost.

On July 10 2014 Jenny Lower reported for where a supplier Ultra Solutions of Ontario, California was interviewed. They describe a 'widespread new scam targeting the medical supply industry, posing significant risk to small and mid-sized companies'. In the article it says 'According to Sterling Peloso, CEO of Ultra Solutions, the Federal Bureau of Investigation told him the hoax has already succeeded with at least 185 businesses, resulting in losses in the millions to tens of millions of dollars'. It again describes the detailed process which matches the process now happening in the UK. However it says the equipment is immediately reshipped to Africa, typically Nigeria.

Through my own research I have now seen that in the USA the scheme has used the University of Nevada, Las Vegas. It is known by the Florida State University and University of Michigan. In the UK we were conned using names from the University of Greenwich but we now know that the names from University of Bath was used to try and steal bladder scanners. Suppliers have also been targeted using the University of Reading and Aston University. What amazes me is it seems that the UK attempts have been reported to ActionFraud yet they seemed completely baffled by my initial report & subsequent reports. Its time for them to urgently pull these reports together, alert industry and perhaps City of London Police need to communicate with the FBI who seem to have made some ground on preventing this in the USA. What would be good for all the small and medium enterprises who face survival risk as a result of this, is if you even bring someone to justice.

The Scam Process Described
In all cases I've read both here and in the USA the process is mirrored in detail. In order to protect fellow businesses from unnecessary loss of time, goods and capital please beware of these to ActionFraud (My 20 calls to police included 3 to action fraud never resulted in any call to "action" but its worth following advice I guess)

1. Your organisation receives an invitation to quote for goods. In this case medical equipment. It requests terms Net 30 days. Crucial to the scam of course. The person appears to be a real person from the university. in this case the Director of Procurement with a 'nearly' matching email address, but crucially, not the part. Crucially there are grammar errors (hindsight) in the signature of the email.

2. Following your quotation you receive an 'official' purchase order. The document uses a faked document. (hindsight) it doesn't look an order created from an accounts software application, it is a word generated document with fake logo's etc converted to Pdf. It states terms net 30 days. It has a shipping address different to the University or any of its campuses.

3. A fake second person gets in touch, she claimed to be from the finance department and again uses a real person from the university finance department with a faked email address. She chases delivery (not unusual) but also keenly chases the tracking number. Crucial detail. The goods would be shipped to a storage company, in this case Mitcham, Surrey. There is a fake company name used 'Greenwich Surrey Division Centre'. The result of this is that the real delivery is refused at the storage site becasue they don't recognise the company name. They go back on vehicle and returned to local depot.

What we sent: A Jiffy Bag with a pic of a prison van inside
What they tried to steal
4. Goods are then collected at a courier depot by one of the scammers 'runners/fake employees', however, our delivery could not be tracked (we hadn't sent it as we got suspicious). Within a few days we started communication to keep the scammers reeled in as we believed the police would intercept for us (they didn't). We sent a 'parcel' to try and trap them. We sent a jiffy bag to give the scammers a tracking number they were desperate for, to see if the police could follow that tracking number also and see if they could catch someone. We couldn't get any progress from the police though.
They give us a second forwarding address. Its a haulage/warehouse company in Stourbridge, west midlands. A perfect legitimate company. By now the English grammar mistakes in the emails are increasing as ts open conversation. They give us a new fake person to deliver to. Kenneth Smith.

5. The scammers attempt to arrange DHL collection from the haulage company and using further fake companies/emails they try to enlist the unwitting haulage company to hold onto their goods ready for DHL transfer. The fake person is also the person trying to set up the cross docking agreement. In this case. Kenneth Smith (fake). He leads the haulage/warehouse company into thinking they could set up new long term business with them. At this point they would be shipped abroad.

6. All this takes place well within the 30 days credit afforded to the university for the supplier. They invoice the university which eventually comes back as unknown with no purchase order raised. The goods are long gone and the haulage company has provided services in good faith and is never paid.

Case Closed, if you need a blood pressure monitor ( I did this week), I've got a few for sale

Tony McCool

 *Update:- Just as we post this blog, we get an email. We had send that Jiffy Bag to try and keep the criminals hooked, thinking that would be good for the police. Well, the person pretending to be Irene Pacheco (ex Finance Employee of University of Greenwich) who is of course innocent has been online chatting to the courier we used. Little does he/she know, the courier has sent us the conversation on email. They still want the goods redirected to the company in Stourbridge which is bizarre, but some way pleasing to know they are chasing a Jiffy Bag, not £11k of Medical Equipment, but also, frustrating. This is a huge crime, ongoing. I have only described what I know, there must be much more to this and I believe this is preventable and investigable.

ActionFraud by definition:- 
"The fact or process of doing something, typically to achieve an aim"

Tuesday, 30 August 2016

Corporate Scam Warning – University purchase orders. Be aware!

Goods ordered via our company

People and businesses in the uk need to urgently make sure they are aware of this scam doing the rounds. We discovered prior to actual delivery of the goods that it was a scam so never actually lost the stock. But this process caused us significant commercial and financial inconvenience and as we are so frustrated at the police response to it, we feel that it’s vital for companies to work together to at least make it difficult for these people to gain more victims. In fact, we actually worked out the whole scam ourselves and attempted to trap them, on our own. It could have been successful had we received any amount of interest from the police who made the process arduous, complicated and don’t seem to have the ability to get past red tape and out of date computer systems to be able to go out and catch these people.
With what we now know it feels that the police services are very reluctant or tied up with bureaucracy that would enable them to actually do anything about some fraud. For me, £11,000 is £11,000. Whether that money exits your bank account with a paper trail fraud or over the counter in an armed robbery it’s still the same value of loss. So why is it treated on such a low scale? The truth is it seems that it’s the perfect crime. Because the police are mostly unable or unwilling to do anything about it. So perhaps the only thing left is for the business community to work together to dismantle and prevent these people as best we can. When I googled the fake email addresses they used for example, nothing came up. We need to work together to help and protect small companies. We are a small family business and this would equate to major loss. Others are being caught out to.
Our delivery to the scammers

So what happened?
We received a request to quote from the ‘University of Greenwich’. The quote is sent from email address that are created to pretend to be real people from the university. is the email used. Vincent John is indeed a real person at the university. He is completely innocent and also should receive more help from police to stop his name being used in this way. The university are aware of this and informed us that the scammers also use other fake email addresses. They use and These emails are all fake. There is then communication from the ‘finance department’ of the university who raise and 'official purchase order' from If you check these people out you will find that they are real and genuine and this helps make the scam believable. As it transpires the latter finance lady left the university at Christmas. People should also be aware of Telephone number's they use. +44 (7) 0319 83789 & +44 (7) 024089890 The products ordered also make it more believable. In this case, blood pressure monitors. Quite a normal product for a university to order and not typical multimedia devices stolen to resell in the back streets. The quote also requires you to agree to net 30 day terms. Not unusual in education. But an essential element to the scam.

What the scammers do then is chase a delivery address and in particular a tracking number. Two things alerted us to an issue, one the desperation to get a tracking number. I've dealt with universities for years and this has never happened. Secondly, the delivery address was peculiar. The address Greenwich Surrey Division Centre, Access House, 141 Morden Road, Mitcham, Surrey, CR4 4DG. When we manually checked this ourselves we could see it was serviced offices and storage center. In the meantime the scammers chased a precise delivery time and we now had very heightened concern. In our last process we would always do last checks to prevent fraud. Our feeling was now that although we had these goods ready we were not going to deliver until we were absolute confidence it was genuine and also, we would not use any third party courier, instead we would deliver ourselves. We then went online ourselves to get a genuine phone number for the university and within five minutes we spoke to the procurement department who told us they knew about this issue. They had previously reported it to police.

At this point we contacted the police. I felt that this was a great opportunity to actually catch these people and stop them doing this to other people. I was sure the scammers would need to go to the depot to meet the consignment and could be caught. In total I made circa 15 phone calls to police on 101 and other numbers. What I found was firstly, each force seem to not know who should deal with it. We contacted the Metropolitan police thinking it was them as the delivery address is London and its Greenwich University being targeted. The first issue was the computer systems. They don’t seem to be able to easily find linking crimes and University of Greenwich gave us a crime number they didn’t recognise. This was last Thursday I was thinking we can catch them. I gave up and found a taskforce team in the Met called The Falcon team. When you read what they do on the website and under operation Sterling. "Preventing economic crime”. Perfect, these will love this. My enthusiasm was soon dampened. The guy there didn’t think we could do anything about this for a number of reasons. Time, paperwork, authority, stepping on another officers toes, wrong county etc. Nice understanding guy though, but another 45 minutes wasted. They also said that it maybe a waste of time becasue typically in cases like this, it wont be the actual fraudster at the receiving end. More likely a runner they can sacrifice and when stopped they don't get anywhere. But to me, i thought, well, don't approach him then, follow him? A runner starting at point A still needs to go to point B to make an onward delivery? I was told at this point about human rights and red tape restrictions. He said we should contact Bedfordshire police and Action Fraud. I contacted Bedfordshire police for a second time. They had a different view, they couldn’t do anything. Well into the afternoon I finally got a call from Wimbledon Police station. A sergeant there. Actually, he was great. He said things like, “I know, for a small family business to be targeted like this is terrible and we should try to do something”. I told him that I was in two minds to go to the delivery address myself to try and meet these people. Of course he advised against that. As we now ran out of time I tried to delay the ‘customer/scammer’. I convinced them that we had issues with the delivery and would deliver tomorrow (Friday). I wanted more time to get the police to set something up. I then followed the advice given by the met and Bedfordshire police to contact Action Fraud. They said that it could then come back to them to deal with. I called them, spent another hour or so on the phone for them to finish telling me that they are a civilian organisation and actually, they can’t do anything. They just record it and pass it on.
Friday came and after more failed calls to action I decided to go to the delivery address myself with the customer (scammer) thinking we would indeed go ahead and that we were a courier. I got there at the agreed time and went into the company reception at Access Storage Depot, Croydon. This was the delivery address on the purchase order. It quickly was apparent that they are in no way in on this scam. They told me that only that morning TNT had attempted another delivery for this fake company name ‘Greenwich Surrey Division Centre’ at that address that morning and he had refused it because they have no storage or office customer of that name. That baffled me further until the penny dropped and the scam process was completed in my mind. They know the tracking number and are so keen to get it. Because they know the parcel will be refused and taken back to the courier depot. They simply go to the local depot when they know the driver is due back. They show a fake photo ID with the fake company name and collect the goods. The supplier invoices the University and expects payment in 30 days. Which of course never arrives as the university never ordered the goods in the first place. 
This makes the lack of police action even more frustrating, because me a civilian have managed to get to the end game of this scam and could just as easy go to the parcel depot and trap and catch them red handed collecting the parcel.
Today I decided to update ActionFraud and pass onto them my sense of the police acceptance of this crime and my frustration at the ease of which these people can operate without feeling the threat being caught due to the broken systems and communication breakdowns between forces/taskforces and ActionFraud. For me they should be called NoActionFraud.

In the end, I did send these people a delivery, I sent them a box of broken polystyrene and a nice poem instead of the goods they tried to steal. I hope they like it. In the meantime, keep your business safe and share information like this to stop these scumbags taking from our hard working small companies.